Terms & Conditions

IMPORTANT. READ CAREFULLY.

These terms and conditions for software licensing and its services ("Terms of Use"), is a legal agreement between Gim Info Solutions Pvt. Ltd., a company incorporated under the laws of India and merchants using ChatSocial.

About ChatSocial

The Company, inter alia, offers a suite of messaging software-as-a-service solutions through a single platform to enable its customer to manage communications with their users under the name and style of "ChatSocial" ("Solution").

These Terms of Use are an electronic record in terms of the Information Technology Act, 2021, the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2021.

BY USING THE SOLUTION, THE CUSTOMER ACCEPTS THE TERMS OF THESE TERMS OF USE. IF THE CUSTOMER DOES NOT ACCEPT THESE TERMS, THE CUSTOMER SHOULD NOT USE THE SOLUTION.

DEFINITIONS

"Applicable Law"

means and includes all applicable Indian statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority or self-regulatory agency, statutory authority, tribunal, board, court in India.

"Applicable Data Protection Law"

refers to all relevant laws, regulations, and guidelines issued by the Indian government related to aspects such as privacy, data processing, data protection, data security, encryption, or confidentiality. This includes, but is not limited to, the Indian Information Technology Act, 2021.

"Beta Products"

means a pre-released version of the Solution or any of its components circulated to you to try under realistic conditions which are not pre-simulated.

"Personal Data"

means any information relating to an identified or identifiable natural person or that is otherwise considered personally identifiable information, personal information, or personal data under Applicable Data Protection Law.

"Third Party Services"

means the third-party services made available by the Company under the Solution including but not limited to WhatsApp.

TERM

These Terms of Use are effective until terminated in accordance with the terms set forth herein ("Term") and will be automatically renewed beyond the Term ("Auto Renewal"), upon the same terms and conditions as set forth herein, unless expressly revoked by the CUSTOMER in writing.

GRANT OF LICENSE

During the Term, in consideration of payment of the Fees by the CUSTOMER to the Company and subject to the terms and conditions herein, the Company grants to the CUSTOMER, a limited, non-exclusive, personal, revocable, non-transferable and non-licensable license to access and use the Solution on a subscription basis, in accordance with these Terms of Use.

The Solution shall be made available by the Company to the CUSTOMER as a service on a SaaS model, whereby the Company will provide the CUSTOMER access to the Solution by hosting the Solution on a centrally hosted system, to which the CUSTOMER will be given necessary access.

LICENSE AND USE OF SOLUTION

For availing the Solution, the CUSTOMER hereby expressly consents and agrees to provide all information, including any applicable documents required by the Company, including CUSTOMER's identity, address and payment details, to the Company, from time to time.

The License granted under these Terms of Use is only for the limited use of the Solution and shall not include:

  • license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Solution
  • circumvent or disable any security or other technical features of the Solution
  • modify, reproduce or make derivative works based on the Solution
  • reverse engineer or access the Solution for competitive purposes
  • use the Solution for any purpose other than in connection with the CUSTOMER's internal business operations

IMPORTANT: CUSTOMER will need to maintain access and be solely responsible for the registered SIM card and will need to present the same in cases of emergencies in no longer than 30 minutes.

SOLUTION COMPONENTS

The Solution shall consist of the following components:

(a) CUSTOMER Data

The Solution shall be structured entirely on the Company's proprietary platform under the name and style 'ChatSocial' and shall integrate within various information and inputs in relation to the business and user/customer details of the CUSTOMER.

(b) Inbox Dashboard

The CUSTOMER shall have access to its 'Inbox Dashboard', a web-based messaging application forming part of the Solution wherein the messages sent by the CUSTOMER's users is automatically visible to the CUSTOMER in their messaging application such as WhatsApp/WhatsApp Business.

(c) Support and Assistance

The Company shall provide prompt support and assistance to the CUSTOMER in case of any exigencies, breakdown, error or deficiency in the Solution that may affect the use of the Solution by the CUSTOMER.

(d) Early Access to Beta Products

The Company may reach out to the CUSTOMER in the event of testing any Beta Products. Such early access to the Beta Products shall be made available to the CUSTOMER on an 'as is', and 'as available' basis without any warranties, representations, indemnities, or contractual commitments of any kind.

RIGHTS AND OBLIGATIONS OF THE CUSTOMER

(i) CUSTOMER's Unauthorized Access

The CUSTOMER shall take all reasonable measures to ensure that the information transmitted to or from the Company servers are secure and shall not authorize any third person to have any unauthorized access to the Company servers. The CUSTOMER may authorize any of its personnel to use the Solution and must ensure that such authorised personnel follows reasonable security measures.

(ii) CUSTOMER Compliance with the Law

The CUSTOMER shall ensure that it has taken all necessary approvals, licenses from concerned authority(ies) within or outside the territory for utilizing the Solution from the Company. The CUSTOMER shall be liable for any default committed by it or by any of its personnel, employees, consultants and any other personnel authorised on its behalf and shall be solely responsible for any claims or liabilities that may arise on account of any such default.

INTELLECTUAL PROPERTY

All content, features, and functionality of ChatSocial are owned by Gim Info Solutions Pvt. Ltd. and are protected by copyright, trademark, and other intellectual property laws. The Company reserves all rights not explicitly granted under these Terms of Use.

LIMITATION OF LIABILITY

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Solution, except as required by applicable law.

CONTACT INFORMATION

For questions about these Terms and Conditions, please contact us at:

Email: hello@chatsocial.ai
Company: Gim Info Solutions Pvt. Ltd.

Last updated: July 2, 2026