ChatSocial - Privacy Policy

SCOPE

Gim Info Solutions Pvt. Ltd. (hereinafter referred to as "the Company", "we", "our", "us") inter alia, offers a suite of messaging software-as-a-service solutions through a single platform to enable its customer to manage communications with their users under the name and style of "ChatSocial - a product by Gim Info Solutions Pvt. Ltd." (hereinafter referred to as "Solution") as a service to its customers, in order to enhance their user support through quick and effective communication.

CHANGES TO THE PRIVACY POLICY

We will treat your information in accordance with applicable laws and regulations of India. This Privacy Policy is subject to modification(s) based on business, legal or regulatory requirements and will be updated online from time to time. We will make all efforts to communicate any significant changes to this Privacy Policy to you. You are encouraged to periodically visit this page to review the Privacy Policy and any changes to it. Your continued participation in the Solution after any modification to the Privacy Policy will constitute your acceptance of such modifications.

PERSONAL INFORMATION WE COLLECT

"Personal information" is defined as information that can be used to identify you and may include details such as your name, age, gender, contact information and details, incoming/outgoing messages, business information including GSTIN, products and services you are interested in or require more information about. Insofar as sensitive personal information is concerned, it will carry the meaning as may be defined by applicable laws from time to time.

We collect, use and share your personal information in the following manner:

Collection

We may collect your personal information, whenever relevant, to provide you with the services and/or complete any transaction or provide any product you have requested or authorized under the Solution. This may include, but is not limited to, your WhatsApp phone number, WhatsApp profile name, profile picture (if available), status, as well as the content and metadata (like timestamps, delivery, and read receipts) of messages exchanged between you and our customers via the WhatsApp Business Platform.

Usage

We seek this personal information either to (a) validate and process your request for the usage of the Solution; or (b) assist the Company and/or any of its affiliates to handle and fulfill your orders and/or transactions, if any, or (c) to communicate details of any allied products and/or services and/or transaction to any third party; or (d) improve the quality of the Solution; or (e) assist you in determining the services/products best suited for your needs; or (f) facilitate other communications.

Sharing

We may disclose your personal information to our affiliates when necessary (a) to provide the services on our behalf or on your behalf in relation to the Solution; or (b) to display advertising and promotional services; or (c) to provide search results and links (including paid listings and links); or (d) to provide efficient customer service. Please note that our entities and affiliates may market to you as a result of such sharing. If you wish to opt-out of any such sharing, do write to us at the contact details mentioned in this Privacy Policy.

We may also disclose personal information when we reasonably believe it is required by law or to:

• meet any applicable law, regulation, legal process or enforceable governmental required request;
• detect, prevent or otherwise address fraud, security or technical issues;
• protect against any harm to rights, property or safety of our customers or the public, as required or permitted by applicable laws in India.

NON-PERSONAL INFORMATION WE COLLECT

Non-personal information is defined as any information that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals. Any non-personal information, when clubbed with personal information shall be treated as personal information.

Collection

You agree that the Solution may collect diagnostic, technical, usage related information, for the usage purposes described below, or communicated to you at the time of collection. This information, once collected, is anonymized in a manner that does not personally identify you.

Usage

The non-personal information is gathered periodically to provide and improve the Solution and services therein, facilitate the provision of software updates, product support and other services to you (if any) and to verify compliance with the terms of this Privacy Policy.

Sharing

To enable the Solution partners and Third Party Service Providers to improve their software, hardware and services designed for use with the Solution, we may also provide any such partner or Third Party Service Providers with a subset of diagnostic information that is relevant to such partner's or Third Party Service Provider's software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify you.

Cloud API and Data Handling for WhatsApp Messaging

WhatsApp Infrastructure means WhatsApp Enterprise Client deployment which helps communication between users and the ChatSocial platform. Our Solution utilizes the WhatsApp Business Platform, specifically the Cloud API provided by Meta, to facilitate messaging services.

The Client (the business using our Solution) hereby confirms and agrees that upon sharing the data on the WhatsApp infrastructure via the Cloud API, all the data shared by the Client in relation to the WhatsApp messaging will now reside on Cloud API's ("Data Residence"), a Meta Product.

Please note: While WhatsApp messages are end-to-end encrypted during transmission on WhatsApp's network, once these messages are delivered to our platform via the Cloud API, they are decrypted to enable our Solution to process and manage these communications on behalf of our customers.

User Consent and Opt-Out for Marketing Communications

Businesses using ChatSocial are responsible for ensuring they have obtained explicit consent from their end-users to send marketing communications via WhatsApp. As an end-user, you have the right to withdraw your consent for marketing messages at any time.

Typically, you can do this by replying with specific keywords like "STOP," "UNSUBSCRIBE," or "OPT-OUT" to the messages you receive from our customers. Instructions for opting out will be provided by the businesses communicating with you.

LOCATION SERVICES

The Solution, its licensees and agents, may access, collect and analyse your participation in the Solution and usage of the Solution therein and other information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies and data for the performance of the services provided by the Solution and to help improve the design, functionality, performance, and content of the Solution.

COOKIES

We place both permanent and temporary cookies in your device in relation to the Solution. Information collected by cookies and other technologies are treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat any information linked to such identifiers as personal information.

THIRD PARTY SERVICES, THIRD PARTY APPLICATIONS, WEBSITES & SERVICES

The Solution may include links to other websites/applications or any of its sub domains or website/applications of any Third Party Service Providers or may display advertisements from such Third Party Service Providers and/or may include services, software or other features from such Third Party Service Providers.

ACCESS, CORRECTION AND DELETION

We strive hard to keep our records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data. You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your access to the Solution or your access to certain features and functionalities of the Solution.

DATA SECURITY AND BREACH NOTIFICATION

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption (at rest and in transit), access controls, firewalls, and regular security audits. Our employees receive periodic training on data privacy and security best practices.

In the unlikely event of a data breach, we are committed to promptly assessing the situation, mitigating any potential harm, and notifying affected individuals and relevant authorities as required by applicable laws.

WAIVER OF LIABILITY

Notwithstanding anything contrary mentioned in this Privacy Policy, we shall not be liable for any indirect, incidental, consequential, special or exemplary damage(s) arising due to loss of data or use arising out of or in connection with your access or use of or inability to access or use the Solution including but not limited to any sub-domains or any Third Party Services.

QUERIES AND COMPLAINTS

We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact the Data Protection officer Ranvijay Jamwal at Infosec@haptik.ai or at hello@chatsocial.ai for any other clarification.